Contact

If you're having trouble finding your order confirmation email, don't worry! We automatically send out emails when orders are placed, but sometimes they end up in your spam folder. If you still can’t find it, there’s a chance the email address entered was incorrect.

No stress! Just contact us with your name, address, and the correct email address, and we’ll locate your order and resend the confirmation. We’re here to help!

We process orders quickly to get your AuraCare by VidaSmile to you ASAP! Unfortunately, once an order is placed, it cannot be canceled as it’s already being prepared for shipping.

We understand this may be inconvenient, but we appreciate your understanding! Once your order arrives, feel free to check out our returns policy if needed.

We’ll send out a shipping confirmation email once your order is fulfilled. If you haven’t received it yet, check your spam/junk folder—sometimes it sneaks in there!We hope this friendly reminder helps you stay up to date. Enjoy your order!

Orders typically take 5–8 business days to arrive, but shipping times may vary depending on your location and order volume.

Our products are selling fast, and we’re working hard to keep up! If there’s any delay, rest assured we’re doing everything we can to get your AuraCare to you quickly.

Want to check on your order? No problem!

🔍 Visit our tracking page [INSERT LINK] and enter your order number & email for real-time updates.

We hope this makes tracking your order easy—stay informed every step of the way!

If your tracking number isn't updating, don't worry! Sometimes shipping carriers take a few days to update their systems.Your order is on its way, and we appreciate your patience. If you don’t see updates after a few days, feel free to reach out—we’re happy to help!

Deliveries of your AuraCare by VidaSmile will be delivered via your local postal service. Orders are typically dispatched within 48 hours to ensure fast delivery.

We store AuraCare by VidaSmile products in warehouses across the US, UK, Germany, and Asia. If one location is out of stock, we’ll ship from another to get your order to you as quickly as possible.

No hidden fees! We handle all customs fees and clearances for you—so you never pay extra upon delivery.

Estimated delivery time:

• Standard shipping: 5–8 business days
• Rare cases: Up to 15 days due to high demand

Thanks for your patience—we promise it’s worth the wait!

We want you to love your AuraCare by VidaSmile, but if you’re not 100% satisfied, we’re happy to help!

📌 You have 7 days from the date of delivery to return or exchange your order. After this period, we can no longer issue a store credit or replacement.

To be eligible for a return:
- Items must be initiated for return and shipped back within 14 days of delivery.
- Products must be unused, in original packaging, and in perfect condition.
- Returns are currently available only in the US & UK.
- Customers are responsible for return shipping costs.

📸 Important: Please take clear photos of the item before returning it. This helps us process your return quickly!

Once we receive your return and approve it, you’ll receive a store credit equal to the price paid for the returned item.💳 Store credit is issued as a gift card with no expiration date—you can use it anytime or pass it on to someone else!💡 Note: As a small brand, we do not offer cash refunds. We appreciate your support and understanding!

1️⃣ Email us at [support@vidasmlie.com]
2️⃣ Use our live chat or contact page to submit a request
3️⃣ We’ll guide you through the next steps!